Job summary
An exciting opportunity has arisen for an enthusiastic and motivated Ward Clerk, preferably with some previous administration experience to work within Elective Orthopaedics at the Leicester General Hospital.
The applicant needs to have computer skills, good communication skills and experience of working in a team.
You will be the first point of contact when patients and visitors arrive onto our Ward, and will undertake such duties as maintaining a clean and tidy environment, keeping our patient centre system up to date, including admission transfers and discharges of patients, taking responsibility for inpatient / outpatient notes, answering telephone calls and queries from clients, relatives and members of the multi-disciplinary team and forwarding enquiries to appropriate staff as well as helping to ensure the smooth running of the ward by undertaking administrative duties in a timely manner.
Main duties of the job
The applicant needs to have computer skills, good communication skills and experience of working in a team. You will be the first point of contact when patients and visitors arrive onto our Ward, and will undertake such duties as:
- maintaining a clean and tidy environment.
- keeping our patient centre system up to date, including admission transfers and discharges of patients.
- taking responsibility for inpatient / outpatient notes, answering telephone calls and queries from clients, relatives and members of the multi-disciplinary team and forwarding enquiries to appropriate staff.
- Ensure the smooth running of the ward by undertaking administrative duties in a timely manner.
About us
We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children's Hospital and run one of the country's leading heart centres.
Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.
Our purpose is to provide 'Caring at its best' and our staff have helped us create a set of values that embody who we are and what we're here to do. They are:o We focus on what matters mosto We treat others how we would like to be treatedo We are passionate and creative in our worko We do what we say we are going to doo We are one team and we are best when we work together
Our patients are at the heart of all we do and we believe that 'Caring at its best' is not just about the treatments and services we provide, but about giving our patients the best possible experience.
About the University Hospitals of Leicester NHS Trust: (leicestershospitals.nhs.uk)
Job description
Job responsibilities
- To treat all patients, visitors and colleagues with courtesy and respect; maintaining confidentiality at all times.
- Maintaining a clean and tidy environment, and reporting all incidents / accidents to Senior Staff.
- To keep patient centre system up to date, including admission transfers and discharges of patients.
- To be responsible for inpatient / outpatient notes ensuring they are available and ready for use when needed.
- Ensure reports, care plans etc. are filed in notes.
- Ensure notes are available for coding after discharge of patients.
- All medical staff / midwifery staff sign results and ensure timely filing of results.
- To be responsible for collection and delivery of post.
- Answer telephone calls and queries from clients, relatives and members of the multi-disciplinary team, forwarding enquiries to appropriate staff.
- Keeping ward books up to date.
- Keeping list of patients admitted / discharged.
- Making follow-up appointments for patients.
- Bed state and ward boards updated daily.
- Ensure admissions / discharges are entered on the patient centre system.
- To ensure all stationery and information booklets are ordered when needed.
- To assist in the general running and maintenance of the ward as a member of the multi-disciplinary team.
- To bleep members of staff as required.
- Photocopy notes for transfer to other hospitals.
- Ensure transfer of notes form for coding office is undertaken.
- To be aware of emergency procedures.
Please refer to the job description/person specification for full details on the role.
Job description
Job responsibilities
- To treat all patients, visitors and colleagues with courtesy and respect; maintaining confidentiality at all times.
- Maintaining a clean and tidy environment, and reporting all incidents / accidents to Senior Staff.
- To keep patient centre system up to date, including admission transfers and discharges of patients.
- To be responsible for inpatient / outpatient notes ensuring they are available and ready for use when needed.
- Ensure reports, care plans etc. are filed in notes.
- Ensure notes are available for coding after discharge of patients.
- All medical staff / midwifery staff sign results and ensure timely filing of results.
- To be responsible for collection and delivery of post.
- Answer telephone calls and queries from clients, relatives and members of the multi-disciplinary team, forwarding enquiries to appropriate staff.
- Keeping ward books up to date.
- Keeping list of patients admitted / discharged.
- Making follow-up appointments for patients.
- Bed state and ward boards updated daily.
- Ensure admissions / discharges are entered on the patient centre system.
- To ensure all stationery and information booklets are ordered when needed.
- To assist in the general running and maintenance of the ward as a member of the multi-disciplinary team.
- To bleep members of staff as required.
- Photocopy notes for transfer to other hospitals.
- Ensure transfer of notes form for coding office is undertaken.
- To be aware of emergency procedures.
Please refer to the job description/person specification for full details on the role.
Person Specification
Education/ Qualifications
Essential
- Educated to secondary school level
- Ability to carry out duties under instruction
- Good standard of written and spoken English
- GCSE English & Maths (or equivalent
Desirable
- Customer care training
- Relevant NVQ
- IT qualifications
Experience
Essential
- Experience of working with the general public
- Basic knowledge of clerical duties and responsibilities
Desirable
- Worked in hospital or care setting
- Previous experience as a ward Clerk
Communication & Relationship Skills
Essential
- Knowledge of health and safety
- Understanding of diversity
- Aware of importance of confidentiality
- Effective Verbal and Written communicator
- Good Telephone Manner
- Team worker
Desirable
- Worked in hospital or care setting
- Previous experience as a ward Clerk
- Experience as an Administrator
- Experience of HISS and clinics
Planning and organisation skills
Essential
- Assertive
- Well organised
- Comfortable with change
- Flexible
- Good time keeping
- Enthusiastic and Self Motivated
- Keyboard skills
Equality and Diversity
Essential
- Able to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Person Specification
Education/ Qualifications
Essential
- Educated to secondary school level
- Ability to carry out duties under instruction
- Good standard of written and spoken English
- GCSE English & Maths (or equivalent
Desirable
- Customer care training
- Relevant NVQ
- IT qualifications
Experience
Essential
- Experience of working with the general public
- Basic knowledge of clerical duties and responsibilities
Desirable
- Worked in hospital or care setting
- Previous experience as a ward Clerk
Communication & Relationship Skills
Essential
- Knowledge of health and safety
- Understanding of diversity
- Aware of importance of confidentiality
- Effective Verbal and Written communicator
- Good Telephone Manner
- Team worker
Desirable
- Worked in hospital or care setting
- Previous experience as a ward Clerk
- Experience as an Administrator
- Experience of HISS and clinics
Planning and organisation skills
Essential
- Assertive
- Well organised
- Comfortable with change
- Flexible
- Good time keeping
- Enthusiastic and Self Motivated
- Keyboard skills
Equality and Diversity
Essential
- Able to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
